Help & Support

At LilDrivers, we're committed to delivering the best experience from the moment you land on our site to the day your child takes their first ride. Below you'll find answers to common questions about orders, shipping, payments, and more.

📦 Order & Shipping Questions

When will my order ship?
Orders are typically processed within 1–2 business days. You’ll receive a tracking number via email as soon as your order is dispatched.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders. Express delivery options are available at checkout for an additional fee.

Where do you ship to?
We currently ship across the United States. Please contact us for special requests outside standard delivery zones.

💳 Payment & Checkout

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Is my payment information secure?
Yes — all payments are processed through encrypted and PCI-compliant gateways, ensuring your personal information remains safe.

🔄 Returns & Refunds

Can I return my order?
Absolutely. We offer a 30-day return policy on unused items in original packaging. Please visit our Returns & Refunds page for full details.

How do I request a return?
Contact our support team with your order number and reason for return. We’ll guide you through the simple return process.

🔧 Product Issues & Warranty

What if my item arrives damaged or faulty?
We take quality seriously. If your item arrives damaged or develops a fault, please contact us within 7 days of delivery with photos/videos and your order number.

Is there a warranty?
Yes! All ride-on vehicles come with a LilDrivers warranty. Visit our Warranty Page for full details.

📞 Still Need Help?

We’re here for you 24/7.

📧 Email: support@lildrivers.com
📦 Track Your Order: Order Tracking Page
💬 Live Chat: Available during business hours
📱 Social Media: Reach out to us on Instagram or Facebook @LilDriversOfficial

🙌 We're here to help every step of the way.

Whether you're buying their very first ride-on car or upgrading to a 24V monster truck — we’re just a click away.